What happens if I send incomplete information when ordering parts?

You will get a slower reply, or we will have to ask follow-up questions before we can confirm the part. In some cases, especially for chassis-specific parts like radiators or gearboxes, we cannot quote at all without the chassis code. Complete information in your first message gets you the fastest, most accurate response.

Can I send a voice note to ZT Auto on WhatsApp?

Yes. If it is easier to explain your situation by voice, send a voice note to 876-204-0258 and we will listen and reply. Just make sure to include your chassis code, year and part name — either in the voice note or as a text message alongside it.

How long does it take to get a reply from ZT Auto on WhatsApp?

We aim to reply during business hours on the same day. For complex parts that need a check on stock or sourcing, it may take a few hours. For common parts we carry regularly, the reply is usually quick. If your need is urgent, calling 876-448-0597 is the fastest option.

Do you take orders on WhatsApp at ZT Auto?

Yes. WhatsApp at 876-204-0258 is our primary ordering channel. Send your part request with chassis code and details, get a confirmation of stock and price, then arrange payment and pickup. For customers who cannot visit Kingston, ask us about arrangements for shipping to your location.

How to Order Auto Parts on WhatsApp in Jamaica

Step 1: Find the Part Name

Before you message anyone, know the name of the part you need. If your mechanic told you what is wrong, ask them for the specific part name — 'radiator', 'lower control arm (left side)', 'CV joint (outer, right side)', 'VTEC solenoid'. If you are not sure, browse the ZT Auto online catalogue at zt-auto.com to find the part by vehicle, or call us at 876-448-0597 and we can help you identify it. Describing symptoms without a part name ('car making noise when turning') will slow down the process — give us both if you can.

Step 2: Get Your Chassis Number

The chassis number is the single most important piece of information for getting the right part. Open the driver's door and look at the door frame sticker — the chassis code will be the prominent alphanumeric string (GE6, NZE141, E12, ES3, etc.). Take a photo of the sticker. If it is missing, check the dashboard VIN plate visible through the lower left corner of the windscreen, or the firewall plate under the bonnet. Do not skip this step — the chassis code prevents the most common wrong-part mistakes.

Step 3: Note the Year, Make and Model

Together with the chassis code, include the year of the car, the make and the full model name. For example: '2014 Honda Fit, GP5 hybrid, automatic' or '2009 Toyota Axio, NZE141, manual'. This confirms your chassis code and helps us double-check the fitment. If you are not sure of the year, it is on your registration certificate and on the door sticker.

Step 4: Take a Photo of the Old or Broken Part

If the part is small enough to photograph — a sensor, a rubber mount, a switch, a solenoid — take a clear photo of the old part from multiple angles. This is especially useful for parts that go by different names with different mechanics, or for parts that have minor variations across sub-models. A photo eliminates ambiguity instantly and often gets you the fastest, most accurate reply.

Step 5: Send Everything in One Clear Message to ZT Auto

Send your WhatsApp to ZT Auto at 876-204-0258. Put all the details in one message rather than sending them piecemeal — this makes it faster to reply and avoids details getting lost in the chat. Include: the part name, chassis code, year, make and model, transmission type (auto or manual), and any symptoms or fault codes if relevant. Attach the photo of the door sticker and the old part if you have them.

Part name (be specific — left or right, inner or outer)
Chassis code photo (door sticker)
Year, make and model
Auto, manual or CVT
Photo of old/broken part if available
Any OBD fault codes your mechanic pulled

Step 6: Wait for Confirmation Before Visiting

Once you send your message, ZT Auto will reply to confirm whether the part is in stock, the condition and mileage if it is a used mechanical part, and the price. Wait for this confirmation before making the trip. This is the step that most people skip — they assume if the shop sells that brand they must have the part, and then they drive across Kingston only to find out it is out of stock. A confirmation message takes minutes and saves you the trip.